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Desktop Support


Streffco Consultants, Inc., is an international technical staffing and systems integration organization. We provide technology and business operations resources on a project, contract, contract-to-hire or direct hire basis.

Title: Desktop Support
Job ID: 57906
Industry: Healthcare IT
Location: Woodland Hills, CA
Duration: 2 months
Pay Rate Range: Depends on Experience (W-2 all inclusive rate)

Purpose and Description:
Support a robust Microsoft based network running NT/2000 and Exchange.
Server, PC, MAC and Laptop expertise needed to perform the duties of this position.
Monitor daily activity.
Assist with purchase orders for hardware and software procurement & other administrative duties. Install and maintain network hardware and software.
Troubleshoot network usage and computer peripherals. I
nstall new users. Install new applications.
Perform system backups and data recovery.
Resolve network communication problems independently.
Assist with PC installation, maintenance, E-mail administration, disk capacity monitoring and network security.
Experience Level:
3-6 Years
Daily Responsibilities:
Support 220+ desktops
Troubleshoot issues from agent with software or hardware
Act as main liaison to the KP Help Desk to open and manage problem records.
Education:
High school diploma or GED required
BS preferred, but computer science experience is more important
Required Experience and skills:
Install configure software
Ability to troubleshoot basic PC issues
Coordinate system support with vendors/internal groups
Courteous/professional
Workstation Support / Desktop Support (Tier Level 2 or 3).
Hardware and software troubleshooting.
Excellent customer service skills to work effectively with clients and vendors.
Knowledge of systems software to determine if a malfunction is in the hardware or in the software. Excellent documentation skills.
Practical problem solving skills and solid trouble shooting skills a must.
Possess excellent organizational skills.
Possess excellent oral communication skills.
Ability to work well with other people in a team oriented environment .
Ability to install/deploy Windows based computers.
Must be self motivated and work with minimal supervision.
Must be able to set priorities and be flexible in a fast paced environment.
Ability to train end users.
Certification may be required
Desired Skills:
Previous KP experience
Support of MS Office suite
Aspect telephone switch
Call center operations
Soft Skills:
Hardworking, quick-learner, and motivated individual

Please respond by submitting your resume in a Word Document.


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