Office Assistant/Scheduler
Family Model Behavior Therapy, LLC Family Model Behavior Therapy, LLC Woodland Hills, CA Woodland Hills, CA Full-time Full-time $20 - $23 an hour $20 - $23 an hour 12 hours ago 12 hours ago 12 hours ago The primary role of the Administrative Assistant is to welcome and guide current and new staff, clients, and prospective clients into our agency, providing information about our services and guiding them through each step of the onboarding process within a fast-paced environment.
The assistant will create, manage and update schedules for our employees on a daily basis to ensure services are actively provided to each of our clients.
The Assistant will be an incredible asset to our company and will require the ability to thoroughly understand, support and embody our mission to service a family community of special needs in a collaborative and cohesive team manner.
The Assistant will be the confident face of our company and will be viewed as the one-stop-shop for all client and staff administrative needs.
The Administrative Assistant is an energetic, warm and professional individual, who understands the sensitivity of our service, and deals with each client and staff member with their whole heart, as well as with integrity and efficiency.
The Assistant requires strong computer skills, proficient customer service, and communication ability, expressing a polished, and well delivered message over the phone and through email.
This position requires for the Assistant to manage many tasks simultaneously and to meet deadlines.
Responsibilities include, but is not limited to:
Represent as FMBT's primary scheduling assistant in the scheduling department Represent the company in warm & high regard:
you will be the face of FMBT and the first line-of-contact for all new employees and clients Possess an in-depth understanding of our company's vision and model and express/display such model to our current and prospective staff Greet new staff and families in the reception/waiting area Send welcome emails to all incoming new employees to inform them of orientation training details and support employees through the onboarding process Answer calls in a warm manner; support phone requests regarding scheduling needs, forwarding/taking messages for the Clinical Director, and other administrators Upload staff initial new hire and ongoing documentation to our online management system Create, monitor and manage staff / client appointment schedules on a daily basis Match staff availability to client availability to create schedules for long-term services Assist with making last-minute changes or updates to schedules, find and assign substitute staff to cover sessions Proactively assist our active clients and staff with scheduling, documents, follow-ups Assist with completing client intake interviews with parents Support with uploading client initial and ongoing information to our online management system Initiate and manage the credentialing process for all licensed staff Create and maintain all CAQH accounts for licensed staff and re-attest staff every 3 months Support in new employee recruiting by attending school campuses, fairs and other locations in the community to best represent our company and inspire others to join our agency Communicate effectively with other FMBT departments to collect appropriate data/files Communicate effectively in writing, verbally, and via telephone, with all levels of personnel and visitors and input and retrieve computerized data Collaborates with FMBT staff on other tasks when your primary tasks are thoroughly completed Takes advantage of down time that would greatly benefit the company Audit Service Dashboards The schedule will be Monday - Friday from 8:
30 am to 5:
00 pm Minimum Requirements:
Bilingual in Spanish High School diploma or GED Excellent communication skills; strong ability to communicate effectively and professionally both in written format and verbally Keen eye for organization and prioritization skills Great ability to multi-task and complete tasks in a timely manner Strong ability to manage various tasks, deadlines and ongoing requests, with ease and positivity, by the clinical director and agency staff Keen ability to pivot in times of need, understanding when circumstances result in the need to attend to new or changing tasks, immediately under emergency Take feedback and directives well, without complaint and apply feedback and implement directive immediately, as well as sustain feedback long-term Excellent work ethics in a fast-paced environment Detail oriented - desire to do great work Easily able to maneuver and transition between tasks Easily able to multi-task without becoming overwhelmed Maintain a consistent work schedule Monday - Friday, with very few call-outs Ability to take initiative and engage in tasks pro-actively Strong ability to problem solve and take action as our clients, employees and clinical director need Contribute new ideas to the team; independent thinker and planner Preferred Requirements:
Bilingual in Spanish Previous work experience in an office which provided ABA services, speech therapy, Occupational, physical therapy, or counseling services Job Type:
Full-time Pay:
$20.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Weekend availability Ability to commute/relocate:
Woodland Hills, CA 91367:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Office Assistant:
1 year (Preferred) Language:
Spanish (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The assistant will create, manage and update schedules for our employees on a daily basis to ensure services are actively provided to each of our clients.
The Assistant will be an incredible asset to our company and will require the ability to thoroughly understand, support and embody our mission to service a family community of special needs in a collaborative and cohesive team manner.
The Assistant will be the confident face of our company and will be viewed as the one-stop-shop for all client and staff administrative needs.
The Administrative Assistant is an energetic, warm and professional individual, who understands the sensitivity of our service, and deals with each client and staff member with their whole heart, as well as with integrity and efficiency.
The Assistant requires strong computer skills, proficient customer service, and communication ability, expressing a polished, and well delivered message over the phone and through email.
This position requires for the Assistant to manage many tasks simultaneously and to meet deadlines.
Responsibilities include, but is not limited to:
Represent as FMBT's primary scheduling assistant in the scheduling department Represent the company in warm & high regard:
you will be the face of FMBT and the first line-of-contact for all new employees and clients Possess an in-depth understanding of our company's vision and model and express/display such model to our current and prospective staff Greet new staff and families in the reception/waiting area Send welcome emails to all incoming new employees to inform them of orientation training details and support employees through the onboarding process Answer calls in a warm manner; support phone requests regarding scheduling needs, forwarding/taking messages for the Clinical Director, and other administrators Upload staff initial new hire and ongoing documentation to our online management system Create, monitor and manage staff / client appointment schedules on a daily basis Match staff availability to client availability to create schedules for long-term services Assist with making last-minute changes or updates to schedules, find and assign substitute staff to cover sessions Proactively assist our active clients and staff with scheduling, documents, follow-ups Assist with completing client intake interviews with parents Support with uploading client initial and ongoing information to our online management system Initiate and manage the credentialing process for all licensed staff Create and maintain all CAQH accounts for licensed staff and re-attest staff every 3 months Support in new employee recruiting by attending school campuses, fairs and other locations in the community to best represent our company and inspire others to join our agency Communicate effectively with other FMBT departments to collect appropriate data/files Communicate effectively in writing, verbally, and via telephone, with all levels of personnel and visitors and input and retrieve computerized data Collaborates with FMBT staff on other tasks when your primary tasks are thoroughly completed Takes advantage of down time that would greatly benefit the company Audit Service Dashboards The schedule will be Monday - Friday from 8:
30 am to 5:
00 pm Minimum Requirements:
Bilingual in Spanish High School diploma or GED Excellent communication skills; strong ability to communicate effectively and professionally both in written format and verbally Keen eye for organization and prioritization skills Great ability to multi-task and complete tasks in a timely manner Strong ability to manage various tasks, deadlines and ongoing requests, with ease and positivity, by the clinical director and agency staff Keen ability to pivot in times of need, understanding when circumstances result in the need to attend to new or changing tasks, immediately under emergency Take feedback and directives well, without complaint and apply feedback and implement directive immediately, as well as sustain feedback long-term Excellent work ethics in a fast-paced environment Detail oriented - desire to do great work Easily able to maneuver and transition between tasks Easily able to multi-task without becoming overwhelmed Maintain a consistent work schedule Monday - Friday, with very few call-outs Ability to take initiative and engage in tasks pro-actively Strong ability to problem solve and take action as our clients, employees and clinical director need Contribute new ideas to the team; independent thinker and planner Preferred Requirements:
Bilingual in Spanish Previous work experience in an office which provided ABA services, speech therapy, Occupational, physical therapy, or counseling services Job Type:
Full-time Pay:
$20.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Weekend availability Ability to commute/relocate:
Woodland Hills, CA 91367:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Office Assistant:
1 year (Preferred) Language:
Spanish (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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